Refund policy

Refund Policy

At EunoiaGear, we are committed to your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review the following policy details regarding returns and refunds.

Eligibility for Refunds

To be eligible for a return and refund, your item must be:

  • Unused, in its original condition, and in the original packaging.
  • Accompanied by the original proof of purchase (order number or receipt).
  • Returned within 30 days from the date of delivery.

Certain products are non-returnable for hygiene and safety reasons, such as opened ear tips for in-ear headphones or damaged software licenses for peripherals. Please contact us if you are unsure about your specific item.

Return Process

  1. Initiate Your Return: To start a return, please email our support team at [email protected] with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
  2. Package and Ship: Securely package the item(s) with all accessories and documentation. Include the RMA number inside the package. Ship your return to the address we provide. We recommend using a trackable shipping service.
  3. Inspection and Refund: Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original method of payment within 5-10 business days.

Refunds

You will receive a refund for the purchase price of the eligible item(s). Please note:

  • Original shipping charges are non-refundable.
  • You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped or defective product).
  • Refund timing depends on your payment provider's processing time after we initiate the transfer.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange a prepaid return label for you and expedite a replacement or full refund, including any applicable shipping costs.

Contact Us

For any questions regarding our Refund Policy or to initiate a return, please contact our dedicated support team.

Email: [email protected]

We aim to respond to all inquiries within 24-48 hours during business days.