Privacy policy

Introduction

Welcome to EunoiaGear. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eunoiagear.com and make purchases of our products, including Headphones & Earbuds, Speakers & Audio, and Keyboards & Peripherals. Please read this policy carefully. By using our site, you consent to the practices described herein.

Information We Collect

We collect information that you provide directly to us and information collected automatically.

Information You Provide:

  • Contact and Identity Data: Such as your name, shipping/billing address, and email address when you make a purchase or contact us.
  • Transaction and Payment Data: Details of products you purchase and payment information. Please note that we do not store full credit card numbers; payments are processed by secure third-party payment gateways.
  • Communication Data: Correspondence when you contact our customer support via email at [email protected].

Automatically Collected Information:

  • Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about your interactions with our website, such as pages viewed, time spent on pages, and products browsed, collected via cookies and similar tracking technologies.

How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders, including shipping and customer service.
  • To communicate with you about your order, respond to inquiries, and provide support.
  • To improve, personalize, and optimize our website, products, and customer experience.
  • To prevent fraud, enhance security, and comply with legal obligations.
  • To send you marketing communications about products, offers, or news, where you have consented to receive them. You can opt-out at any time.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, and data analytics. These partners are contractually obligated to protect your data.
  • Legal Compliance: If required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

International Data Transfers

EunoiaGear operates globally. Your information may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms to provide adequate safeguards.

Data Security

We implement robust technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure socket layer (SSL) technology, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).

Your Rights

Depending on your location, you may have certain rights regarding your personal data, which may include:

  • The right to access, correct, or delete your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent for marketing communications.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect your experience on our site.

Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]