EunoiaGear

Orders & Shipping

How long does shipping take?

Processing typically takes 1-2 business days. Standard shipping within the continental US takes 5-7 business days. International shipping times vary by destination, usually between 10-20 business days. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that customers are responsible for any applicable customs duties, taxes, or import fees.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.

Returns & Warranty

What is your return policy?

We offer a 30-day return policy for items in new, unused condition with original packaging and accessories. To initiate a return, please email [email protected] with your order number. Return shipping fees are the customer's responsibility unless the return is due to a defect or our error.

What does the warranty cover?

EunoiaGear products come with a standard manufacturer's warranty against defects in materials and workmanship, typically for one year from the date of purchase. The warranty does not cover damage from accidents, misuse, or unauthorized modifications. For warranty service, please contact [email protected].

Products & Support

Are your headphones/earbuds compatible with my device?

Our audio products are designed with broad compatibility in mind. Most headphones and earbuds use standard Bluetooth or 3.5mm audio jack connectivity and are compatible with smartphones, tablets, and computers. Please check the product specifications on the item page for detailed compatibility information.

Where can I find product manuals or drivers?

All product manuals, firmware updates, and specific software drivers (for keyboards and peripherals) are available for download on the respective product page under the "Support" or "Downloads" tab.

How do I get technical support?

Our dedicated support team is here to help. For any technical questions, troubleshooting, or product advice, please reach out to us at [email protected]. Please include your product model and a detailed description of the issue for the fastest assistance.

Payments & Security

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We do not store your full credit card details on our servers.